USAutomatic Sprinkler offers a full range of monitoring services designed to meet the specific needs of each residential home and commercial facility we monitor. Our four monitoring centers are located across the country with a highly trained staff that is supported by one of the best monitoring systems in the nation with full communication and redundancy available 24 hours a day.

These are terms you’ve heard time and time again but why is it important to you or your organization? It is important because UL is the trusted source across the globe for product compliance. Benefiting a range of customers – from manufacturers and retailers to consumers and regulating bodies – Underwriters Laboratories has tested products for public safety for more than a century.

FM Approvals set the standard in third party certification. Industrial and commercial companies around the world rely on products and services that are FM Approved and specification tested to protect their properties from loss. The FM Approved mark, which is backed by scientific research and testing, tells you that our products conform to the highest standards.

Our four monitoring centers are located across the country. Communications to and with our centers is accomplished using a variety of modern methods. In addition to standard phone lines, we also use cellular, Internet, and long-range radio. In the event of a phone line cut and with wireless equipment installed, signals are received via a wireless network – services range from residential to supervised UL, FM approved burglary and fire.

Residential Security customers receive alarm verification with proper identification, dispatch of police or fire as needed, contact list notification and follow-up with authorities. They also receive “non-supervised digital” status, incorporating signaling for burglary, fire, panic, hold-up, low battery and electrical power failure.

Commercial Security customers receive supervised open/close signals and communicator tests, as well as Internet accessible reports. We focus on life safety and we adhere to NFPA’s code requirements and associated notifications.

Standard monitoring includes verification of the alarm with proper identification, police, or fire dispatch as needed, notification to the contact list, and follow-up with the authorities. We also offer interactive services, including two-way voice and remote video.

Uninterrupted monitoring service is crucial. Our UL listed and FM approved centers are equipped with the following:

To maintain a high-level of monitoring performance response time and answer speeds are tracked in “real time.” All calls are digitally recorded to ensure accuracy and professionalism. Our monitoring representatives are put through three levels of training with testing and certification at each level as well as extensive training and background check.